CHANNELS OF
COMMUNICATION
Channels
of Communication may be divided into following parts.
1.
Internal
Communication
a. Horizontal / Crosswise communication.
b. Downward Communication.
c. Upward Communication.
2.
External
Communication
INTERNAL
COMMUNICATION
When communication is being done one
person or part to the other person within an organization it is called internal
communication.
a. HORIZONTAL / PEER TO PEER COMMUNICATION.
It is communication that is being
done between personnel in one department and personnel of equal.
b. DOWNWARD COMMUNICATION
When communication is being done from
superiors to subordinates it is referred to as downward communication. In this
channel instructions, orders, advice, and information are given to
subordinates.
c. UPWARD COMMUNICATION
When communication is being done from
subordinates to superiors, it is referred to as upward communication.
EXTERNAL COMMUNICATION
It is a communication which is being
done between company to company or organization to organization, well worded
letters, reports and proposals improve business relations.
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