• twitter
  • rss

K.G.M. COMPANY LTD. KARACHI
Industrial Area Site Karachi

Dated: - 05-12-2012.
To,
       Mr. Saad Ahmed
       Karachi
                                                                                                                          


SUBJECT: – REQUEST FOR REFUND

Sir,
            It is requested that a computer was purchased by you three month later by the under signed but the system is not working satisfactory according to your complain.
            Due to the policy of our company we are unable to refund you your price of product
            If you are interested in purchasing another product of our company so we will be able to adjust your amount as requested.



Yours Sincerely




Manager (Sales/Marketing)
K.G.M. Company Karachi






A.B.C.D. COMPANY PRIVATE LTD. KARACHI
Industrial Area Site Karachi

Ref: - ________________                                                                            Dated:- 12-12-2012.


TO WHOM IT MAY CONCERNED


We are very please to inform all the Stake holders that our A.B.C.D. Company private Ltd. With grace of Al-Mighty Allah is growing very fast and in the short time we have captured around the 50% of the sales, marketing and share of our company growing day by day.
The stability of our company can be seen through it financial statement and market shares. This is all about the efforts of our employee because they are very motivated and committee to the company so that’s why we have achieved our goals and objective in short time. 





Director A.B.C.D.
Company Private Ltd.
Site Karachi




A.B.C.D. COMPANY PRIVATE LTD. KARACHI
Industrial Area Site Karachi

Ref: - ________________                                                                            Dated:- 12-12-2012.


TO WHOM IT MAY CONCERNED


We are very sorry to inform all the Stake holders that our A.B.C.D. Company private Ltd. Is losing very fast in the short time we have unfortunately loss the  all the share of our company and loss day by day.
The un stability of our company can be seen through it financial statement which is going to the losses. This is all about the negligence of our employee because they are very lazy and unmotivated and uncommitted to the company so that’s why could not achieved our goals and objective in due time. 





Director A.B.C.D.
Company Private Ltd.
Site Karachi




M/S FARHAN, REHAN ELECTRIC STORE
SADI TOWN KARACHI


To,
     The M/s Anam, Fiza
     Electronic Dealers
     Saddar Karachi.



SUB: - PURCHASING  OF ELECTRICAL / ELECTRONIC ITEMS     

Dear Mrs.
            We would like to purchase 02 Sony T.V. 21”  Black Color Model 2012 and 02 National Iron White Color, 5 Lbs. 1000 Watts model 2012.
            The payment of the T.V. will be paid through equal installment while the payment of iron will be paid through Pay Order, Cross Check, and it may possible to be paid in cash.
We hope to receive this Order No. 255 later than Friday, 21th December 2012.
Please confirm that you have received this letter by calling us at 111-222-333 anytime during business hours, from Monday to Friday.
Thanking You.



Your Sincerely



Procurement Manger,
M/s Farhan, Rehan,
Electric Store Karachi.
Q1.      ANSWER

The following elements are essential for a good order letter.
1.                  The name, brand, grade, size, color, design, model, and/or other descriptions of the desired product.
2.                  The quantity or number required.
3.                  The rates agreed upon.
4.                  Mode of payment.





M/S PAK ELECTRIC COMPANY
SADDAR KARACHI


To,
     The Mr. Shakil Ahmed
      Saddar Mobile Market
      Karachi


SUB: - SALE OFFER OF NOKIA X202 MOBILE

Dear Customers,
            We are very pleased to launch a new product that is Nokia X2-02 which is very high quality and a top class product with many new futures with beautiful casing, new packing with many extra accessories and one year warranty and after sale and service on reasonable price.
            So, being our regular customer and brand conscious we give you offer to purchase on your special discount
Thanking You.



Your Sincerely



Sales Manger,

M/s Pak Electric Company Daddar Karachi 

0

           Announcements circular letters: - Circular letter serre a general purpose i.e. they convery general imprmotion to the readers literaclly they are announcement letters.
To build and preote good will and to inspire confidence orrong the readers.
The purpose in introducing and promting business.
Use of circular letters
1.   On the establishment or initiation of New Business.
2.   Opening of a new branea
3.   Change in address or premises.
4.   Introduction of a new cemmodety, produetor service.
5.   Admission of a new partner or clirecor.
6.   Retirement of a partner or director.
7.   Appointment or removel of an agent.
8.   Merger of Business.
9.   Reduction or Inerease in price.
           Power of procurement grave.

        Death of a partner, director or momger. 

0

DEFINITION
            In business communication when we communicate to our clients are customer we write business letters, the business letters always consist on the following parts or elements. 
1.                  HEADING
The heading is the name and address of the firm sending the letter. Sometimes the company may give its little introduction such as importers, exporters, dealers, suppliers, and manufactures, it may contain telephone and Fax numbers.
2.                  INSIDE ADDRESS
The inside address mentions the name and address of the person the letter is being sent to.
Mr. M. Ali Khan, Director
Meezan Bank
F.B. Area Karachi.
3.                  SALUTATION
Following salutation may be used.
Dear Mr. Salman
Dear Miss Salma
Dear Mrs. Farzana

4.                  BODY OF THE LETTER
The body includes the message you want to send. You should take care of the following
1.         Organize the message.
2.         Be careful in making first and last paragraph which should be short.
3.         Apply (7 C’s) 
4.         Keep the length of sentences on the average form 15 to 20 words.  
5.                  COMPLIMENTARY
In business letters you may use the following complimentary closes.
            Sincerely
            Yours Sincerely
Beast regards
Yours Respectfully

6.                  SIGNATURE

7.                  REFERENCE SECTION
This section includes the initials of the director of the message and typist.
Example are
            MNY: QR

            N.M. Yonus: qr

0

DEFINITION OF LEADING AND LEADERSHIP        
Leading is the process of influencing others to act to accomplish specified objectives. A leader is one who has followers. He has formal or informal authority and power. A leader may be born or made by time, education, or training. A leader has common traits like intelligence, social sensitivity, and communication skills.

AUTHORITARIAN LEADERSHIP
            Authoritarian leaders usually determine the specific task for each participant because they often believe that group participants are limited in ability and need strict guidance and control. This style of leadership, therefore, is rigid and inflexible.
SUPERVISORY LEADERSHIP
            Supervisory leadership, which stops short of autocratic control, is useful when efficiency is critical.
PARTICIPATIVE LEADERSHIP
            Both authoritarian and supervisory leaders depend on method that limit the participation and freedom of other group members. Participative, or democratic, leaders encourage group members to participate actively in discussion.
GROUP-CENTERED LEADER SHIPS   

            Group-entered, or laissez faire, leaders expect group members to be self-directed. They refrain from structuring the group in any way. They listen but do not show approval or disapproval or disapproval, and although they may clarify on occasion, they are careful not to inject their own thoughts. 

0

HOW TO READ MARKET REPORT

DEFINITION

            A market is a place where goods are bought and sold. It is a place where buyers and sellers meet each other directly or through agents and brokers. It bridges the gap and distance between the buyers and sellers and provides a platform for buyers to buy their desired goods and sellers to locate and find buyers.
NATURE OF MARKETS
READY MARKET
            A market may be a ready market where goods are bought and sold for ready delivery / spot delivery without speculation.
FUTURE MARKET
            A market may be a speculative market where goods are bought and sold for future delivery with a view to gaining through speculation.
KIND OF MARKETS
            The following are the kinds of a market / economic market.
CAPITAL MARKET
            It is a market that deals in finances. It provides a place where capital is mobilized, offered and invested. It brings prosperity to a country. It provides lifeblood for production and industries.
1.         Stock Market
            This market deals in long-term capital in the following forms
                        1.         Share Capital i.e. shares, stocks.
                        2.         Long term loans, bonds, debentures.
2.         Money Market
                        This market provides short-term finances to the commercial and business concerns.           
3.         Foreign Exchange Market
                        This market deals in foreign exchange. This market determines the balance of payment and balance of trade of a country.

COMMODITY MARKET
            Commodity market is the place where principal buyers and sellers meet to strike business deals. The business is transacted in line with prescribed set of rules.
1.         Raw Materials Market
                        This market deals with the goods in raw forms like jute, cotton, silver, gold, wheat, leather.
2.         Finished Goods Market
                        This market deals in semi-finished and finished goods like cotton, leather, flour, rice.
3.         Bullion Market
                        Bullion market includes gold, silver and sovereigns. Its examples are.
                                    Karachi Bullion Exchange.
                                    New York Bullion Exchange.
                                    London Bullion Exchange.



MARKET REPORTS

A market report is a written document that provides a detailed account of the business transactions that have taken place in a particular market during a given period of time. It is a type of business reports. There are various kinds of markets, such as oil, shares, rubber, gold, silver, tin, and every market issues its report on daily basis.
            The report covers the following information.
1.                  Tone of the market.
2.                  The governing factor or factors affecting the market.
3.                  Opening rate.
4.                  Closing rate.
5.                  Previous day’s or week’s rate.
6.                  Volume of business.
7.                  Index points.
8.                  Fluctuation in prices.
9.                  Forecast.
10.              In case of a stock market, special mention of active shares is given.


ADVANTAGES / FUNCTIONS OF MARKET REPORTS

1.                  It exhibits the volume of business transacted in a particular market during a given period of time.
2.                  It facilitates businessmen to adjust their business plans in line with the need of time.
3.                  The report speculates future movement of prices.
4.                  It provides basis for decision making.
5.                  It serves as a medium of advertisement for a company.
6.                  A market report influences demand and supply of a commodity.
7.                  The report provides sufficient materials for learning
8.                  It is a valuable tool for research purpose.
9.                  It acts as a reference for future actions.

10.              It helps learn technical business language.

0

BUSINESS COMMUNICATION


S. No
Topic
Page #


•••…•…•••
1.
Communication Defined
18

•••…•••
2.
Factors of Communication
27

••…•…••
3.
Importance lifeblood of the organization
20

4.
Planning steps for Communication
31

5.
Business Report (Definition)
182

6.
Market reports
285

••…••
7.
9c’s Business writing principles
36

8.
Parts of the Business Letter
68

9.
Advantages / Functions of market reports
285

10.
Kinds of Leadership styles
380

•…•…•
11.
Opening & Closing (Suggestions for good opening)
53

12.
Guidelines for closing / Suggestion
54

13.
Defamation
57

14.
Fraud
60

15.
Memorandum Reports / Letter reports
190

•…•
16.
Internal Communication
46

17.
Basic organization plans of your message
47

18.
Legal Aspects of Business Communication
57

19.
Privilege
58

20.
Invasion of Privacy
59

21.
Difference between Sales and Sales Promotion Letters
97

22.
Functions, Uses, or Advantages of a Business Report
184

23.
Kinds of Markets
280

24.
Results of good Listening
365

25.
Difference between Listening and Hearing
366

26.
The Interviewee’s responsibilities
375

27.
Various Functions of a Leader
382

…•Important•…
28.
Kinds of letter formats
72

29.
Claim or complaint letter (Contents)
84

30.
Sales Letter (Definition)
89

31.
Function of Sales Letters (Sales letter system kinds)
91

32.
Characteristics of Sales Promotion Letters
95

33.
Advertisement (Definition)
108

34.
Purpose advertising
108

35.
Preparation before writing Reports
182

36.
Qualities of well written Reports
185

37.
Informational Reports / Analytical reports
189

38.
Nature of Markets
280

39.
How to read Market Report


40.
Technical Terms & Phrases
288

41.
Similarities in oral and written presentation or (Differences)
354

42.
Preparation for or steps in oral Communications
356

43.
Listening (Definition)
362

44.
Responsibilities of the Listener
363

45.
Nine reasons for Poor Listening
364

46.
Ten Commandments for good Listening
365

47.
Interviewing (Definition)
269

48.
How to be an effective interviewer
371

49.
Interview evaluation
373

50.
The pitfalls that an interviewer should avoid (Drawbacks)
374

51.
Leading (Definition)
380

0